Effective Date: August 26, 2026
Last Updated: August 26, 2026
Welcome to JemoGo ("we", "our", "us"). JemoGo is a neighbourhood delivery application that lets customers order food, groceries, drinks, pharmacy items, household products, and other goods from local stores, cafés, and restaurants. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use the JemoGo mobile application (the "App").
By creating an account or using the App you agree to the practices described in this policy. If you do not agree, please do not use the App.
1. Information We Collect
1.1 Account & Profile Information
When you register for a JemoGo account we collect:
- Display name — your chosen name shown on your profile and orders.
- Email address — used as your login credential and for account communications.
- Phone number — used so stores and delivery personnel can contact you about your order.
- Password — stored securely through Firebase Authentication; JemoGo does not store your password in plain text.
- Preferred language — your chosen app language (English, Amharic, or Oromo).
1.2 Delivery Address & Location Information
- GPS / device location (precise and approximate) — collected when you grant location permission, used to show nearby stores, calculate delivery routes, and provide accurate delivery.
- Block name and number — your residential block information for delivery routing.
- House number — your specific house or unit number within a block.
- Saved addresses — delivery addresses you choose to save for future orders.
1.3 Order & Transaction Information
- Order details — products, quantities, custom order notes, selected store or restaurant, order type.
- Cart contents — items added to your shopping cart before checkout.
- Order history — a record of your past orders, statuses, and timestamps.
- Payment method selection — the payment method you choose (e.g. cash on delivery). JemoGo does not collect or store credit/debit card numbers.
- Delivery fees and totals — order subtotals, delivery fees, electric-bill recharge amounts, and total amounts.
- Referral code usage — whether a referral code was applied and associated discount details.
- Campaign discounts — promotional discount identifiers and amounts applied to your orders.
1.4 Device & Technical Information
- FCM device token — a unique token generated by Firebase Cloud Messaging to deliver push notifications to your device.
- Device type and operating system — basic device information transmitted automatically when you use the App.
2. How We Use Your Information
We use the information we collect to:
- Provide and operate the service — create and manage your account, process orders, coordinate delivery, and display nearby stores.
- Enable delivery — share your delivery address (block, house number, GPS coordinates) and phone number with assigned delivery personnel so they can complete your delivery.
- Send notifications — deliver push notifications about order status updates, promotions, discount campaigns, and important service announcements via Firebase Cloud Messaging.
- Display maps and routing — show your location and delivery routes using Google Maps.
- Process referral rewards — track and apply referral-based delivery fee discounts.
- Apply promotions — calculate and apply campaign discounts to eligible orders.
- Improve the service — understand usage patterns to improve the App's features, performance, and reliability.
- Communicate with you — respond to support requests and send service-related messages.
3. Third-Party Services
JemoGo uses the following third-party services that may process your data according to their own privacy policies:
- Firebase Authentication (Google) — handles secure user login and registration. Firebase Privacy.
- Cloud Firestore (Google) — stores your profile, orders, addresses, and app data in a secure cloud database.
- Firebase Cloud Messaging (Google) — delivers push notifications to your device.
- Firebase Storage (Google) — stores images such as product photos used within the App.
- Google Maps Platform (Google) — provides maps, geocoding, and route display. Google Privacy Policy.
4. Data Sharing
We do not sell your personal information. We share data only in the following limited circumstances:
- With delivery and admin systems — your name, phone number, delivery address, and order details are shared with the JemoGo admin/delivery system to fulfil and deliver your orders.
- With third-party service providers — as described in Section 3, solely to operate the App.
- Legal obligations — if required by law, regulation, legal process, or governmental request.
5. Data Security
- All data transmitted between the App and our servers is encrypted in transit using HTTPS/TLS.
- User authentication is handled by Firebase Authentication with secure password hashing.
- Access to Cloud Firestore data is restricted by security rules that limit access based on user identity and role.
While we implement commercially reasonable security measures, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the service. Order history is retained for operational, legal, and record-keeping purposes. If you delete your account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law.
7. Account & Data Deletion
You may request deletion of your account and associated personal data at any time by contacting us at the email address below. Upon receiving a verified deletion request, we will:
- Delete your user profile and authentication credentials.
- Remove your saved addresses and personal information from our active systems.
- Retain anonymised order records only where required for legal or accounting purposes.
8. Children's Privacy
JemoGo is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information promptly. If you are a parent or guardian and believe your child has provided information to us, please contact us.
9. Your Rights and Choices
- Location permissions — you can enable or disable location access through your device settings at any time. Disabling location may limit some delivery features.
- Push notifications — you can manage notification permissions through your device settings.
- Access and correction — you can view and update your profile information directly within the App.
- Data deletion — you can request deletion of your account as described in Section 7.
- Withdraw consent — where processing is based on your consent, you may withdraw consent at any time by adjusting your device settings or contacting us.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and may notify you through the App. Your continued use of the App after changes become effective constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: